Terms & Conditions
- General Terms and Conditions of Interhytte.com
- Bookings
- Payment/Travel documents
- Cancellation/ Rebooking
- Enquiries
- Advice on passport, visa, currency and health issues
- Insurance
- Customer complaints
1. General Terms and Conditions of Interhytte.com
Interhytte.com negotiates the conclusion of contracts for holiday accommodation, flights and rental cars between the customer and the property owner/ tour operator/ airlines respectively.
Throughout the complete process Interhytte.com is only intermediary agent and never the actual property owner or tour operator. Interhytte.com acts as a representative for the property owner in the initiation and conclusion of a contract.
2. Bookings
1. A binding travel agreement is offered to Interhytte.com by the customer through a booking via phone, email or in writing. Interhytte.com reserves the right to accept the offer. A binding contract is concluded with the customer when Interhytte.com or the service provider (landlord/ tour operator/ airline) confirm the booking via phone, email or in writing.
Please note that should you wish to cancel the agreement at a later date then this may lead to cancellation fees from the property owner or tour operator.
To avoid any forms of misunderstandings we recommend a booking via E-Mail or by clicking on the button ?book? that can be found above every property description. With the booking you accept the terms and conditions of the respective property owner and tour operator as well as the terms and conditions of Interhytte Feriehuse. These terms and conditions can be found as a link with each property description. Before you complete the booking you will be referred to the terms and conditions and be asked to confirm them. We advise you to print a copy for your record.
2. When completing the booking you will be required to give the number of people (included children) and if applicable pets (included type and breed). At most accommodations a pet can only be taken on request and often only one pet may be taken.
Should you have specific requests or requirements (e.g. different arrival time, extra/additional services, order of linen, final cleaning) then please make note of this in the user defined text field of the booking.
3. In the case that the booking was successful then you will receive from Interhytte.com in its function of an intermediary agent a pre-confirmation. All other information you will receive subsequently again from the property owner/ tour operator or from Interhytte.com as a travel agent.
4. Customers are obliged to check whether the confirmation is accurate. In the case you find an error or a discrepancy you must inform Interhytte.com or the service provider. This information should be given within a period of 3 days after receipt of the confirmation. Belated notification of incorrect details cannot be considered and they do not enable the customer to withdraw from the contract.
5. In the case that you do not receive a further confirmation within a week of the receipt of the pre-confirmation email we ask you to inform us of this so we can ensure that the email is sent out again.
6. Certain accommodation can only be booked on request. This binding inquiry can take up to 1 to 3 working days and in some exceptional case up to one week if for example the property owner cannot be contacted immediately. You will be bound to your booking request except for the case where you have set the property owner a deadline to answer your request (eg. Please reply until 4p.m. this Friday).
7. The basis of each booking is the detailed description of each property in the internet which is provided respectively by the tour operator or landlord.
The search criteria in the online search or short text only offer a navigation and may change in exceptional cases.
Under the detailed description you can find photos and further information on furnishings and fittings, location, rent, included utilities or extra charges.
Information on issues relating to caution, final cleaning or linen can also be obtained from the terms and conditions of the respective property owner or tour operator.
3. Payment/Travel documents
1. Depending on the tour operator/ property owner the payment methods may be carried out by bank transfer, debit or credit card.
The customer should note that any charges or fees that are incurred by a bank transfer (regardless whether domestic or foreign) are not to be paid by the property owner/ tour operator.
2. Short term bookings are in most cases only possible by debit or credit card. atraveo will send you a form which needs to be filled out. Only after the relevant information has been received Interhytte.com will be able to pass on your booking to the property owner/ tour operator.
3. In the case that atraveo collects the payment on behalf of the property owner/ tour operator then additional charges may occur if payment reminders have to be sent.
Depending on the short notice, priority and the amount of the outstanding payment Interhytte.com has the right from 10 days from default/ arrears to raise a charge between 5-20 ? for every payment reminder.
4. Cancellation/ Rebooking
1. Should the customer want to rebook after receipt of the first confirmation (in most cases via email/ though also possible via fax or over the phone) then this is possible subject to a fee. Certain tour operators calculate a general rebooking charge. In a few cases a rebooking may require first a cancellation and a new booking. This will lead to cancellation charges as stated in terms and conditions of the tour operator.
In addition to this atraveo is entitled to levy a charge up to 30? for every rebooking, change of date or cancellation. This does not have any effect on the charges that the tour operator may levy.
2. At any time before commencing on their holiday the customer can cancel the journey. Relevant time to be considered is when the service provider (property owner, tour operator, airline carrier) has received the notification of cancellation.
It is strongly recommended that the customer provides his notification in writing or via email.
3. Should the customer want to avoid the burden of the above mentioned cancellation charges then we strongly advise you to take out a travel cancellation insurance (please note the insurance conditions for cancellation).
5. Enquiries
Should you only want to make an enquiry whether an accommodation is vacant then use the button enquire and not book. Should the property be vacant at the requested time you will receive a non-binding notification and no booking will have been carried out. You can also send Interhytte.com an email (info@interhytte.com) with your travel requests. For us to present you with a suitable offer we ask you to provide us with as many details as possible in your request.
This offer is subject to confirmation and subject to price alterations from the property owner or tour operator.
6. Advice on passport, visa, currency and health issues
1. Every customer is responsible for the adherence with existing foreign departure, entry and health requirements and passport and visa regulations.
2. Any advice on these web pages relating to passport, visa, currency and health issues is made with the presumption that the customer is a European national. Should this not be the case then the customer should seek advice from the appropriate embassy or consulate. atraveo is dependant on information provided from third parties (service providers or authorities) and the regulations and requirements may change at any time. Therefore Interhytte Feriehuse gives no assurances or guarantees that the provided information is current, complete or accurate. Interhytte Feriehuse excludes any form of liability.
7. Insurance
We recommend to the customer to take out a travel cancellation insurance. In addition to this it is also advised to consider taking out a travel health insurance for European destinations.
Even small accidents often cause substantial costs and these may not be covered by compulsory insurance. This insurance could prove to be a valuable investment.
We can provide you with an appropriate offer in regards to the above mentioned insurances. Please note the closing periods.
8. Customer complaints
1. Should you unexpectedly experience difficulties on your holiday or not find the accommodation in proper order please immediately contact the property owner/tour operator.
In the case small problems occur (e.g. broken light bulb) then please contact the local administration or caretaker as they will be able to assist.
2. After your holiday (please note the statutory periods) you can send your tour operator a further complaint in writing. In the case you did not notify the property owner or tour operator of possible faults and shortcomings immediately whilst on holiday then they do not necessarily have to consider your written complaint. Interhytte Feriehuse will forward all customer complaints to the relevant tour operator though we have no powers to decide on the complaint. The address and telephone number of the tour operator can be found in your travel documents.