FAQ
We will send you the exact accommodation address together with your travel documents after receipt of the final payment – at the soonest one month before your travel is due to commence. Unfortunately, we cannot reveal it earlier.
If you have specific questions to the owner, we will be pleased to forward them to the owners.
Unless otherwise stated, arrival time is always between 4 pm and 6 pm on the day of arrival. If you realize during your journey that you cannot arrive at the agreed time, it is necessary to inform the caretaker/Key-holder straight away and in due time. He will then try his best to arrange your check-in, possibly charging a fee. Be aware that a late check-in nevertheless cannot be guaranteed. Please check your travel documents for different arrival times.
In many properties, pets, normally dogs, are allowed. Even if a pet is allowed in the property concerned, prior notification must always be given when booking and an indication of breed and size. Permission applies basically to only one pet, in some cases, decisive restrictions are imposed (e.g. that the dog has to stay in a kennel). For further information please check the respective property description.
Important note: In case pets are generally allowed that does not necessarily mean, that you can bring them everywhere. In most holiday resorts, dogs are not allowed at public places such as pool and green areas or restaurants. Often, dogs must be kept on a lead. It is beyond question that dogs are not allowed in the pools of all our properties. Please note, that in almost all countries the EU pet passport with a registered rabies inoculation is required or acknowledged. For identification, the animals must often have a microchip or tattoo
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For certain breeds, especially fighting dogs, many countries impose severe import regulations or forbid their import at all. Please contact your veterinarian or the internet for information.
The rate of the visitor’s tax at the individual locations cannot be specified in the property description because the exact amounts are not always fixed at the time of going to print/ internet release. Depending on the location, the cost can range from € 0.50 to € 2 per person/ day (reduced rate for children). The visitor’s tax has to be paid locally.
Occupancy of the rented property must not exceed that stated in the description and confirmed on the voucher. This maximum number of people also includes children and babies, unless otherwise agreed with INTERHYTTE and confirmed in the voucher. If the maximum number of people is exceeded, the landlord has the right to refuse or evict those over the limit or to demand a proportion of the rental fee plus extras.
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Details and information about possible local service charges are published together with the property description under the link “extra charges”. Normally, these costs are according to consumption e.g. for electricity, water, gas, heating, wood, linen, visitor’s tax or depending on the number of people travelling and to be paid locally to the owner or caretaker upon departure. Local service charges must also be paid in full for children and babies.
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